About the Role

We’re looking for a Customer Experience Automation Developer who will design, build, and maintain smart automations within the customer experience. This role will have a key impact in improving operational efficiency by integrating systems like Stripe, Wafeq Backend, Zendesk, Pipedrive, and other applications to reduce manual work and enhance service quality.

Responsibilities

• Design and implement automated workflows connecting tools such as Wafeq backend, Zendesk, Stripe, Pipedrive and other software products applications through APIs.

• Build and maintain custom APIs, scripts, or middleware to synchronize data related to customers, subscriptions, and support cases.

• Develop event-driven automations to streamline repetitive CX tasks.

• Implement automations for KPIs,SLA tracking, CSAT follow-ups, ticket escalations, and internal reporting.

• Maintain documentation of workflow designs, integration logic, and configurations.

• Continuously identify manual processes in CX and operations that can be automated.

• Measure impact and success of automations based on time saved and process improvements.

Qualifications

• Proficiency in Python, JavaScript, or TypeScript for automation scripting.

• Strong experience with API integrations and webhooks.

• Familiarity with automation platforms like Zapier, n8n, or custom integration layers.

• Experience with the below are great plus:

  • Stripe - subscription, billing, and refund automation

  • Zendesk - ticket routing, macros, triggers, and reporting automations

  • Pipedrive data synchronization and process automations

  • Slack/Notion - internal alerting and workflow triggers

This role is remote. You can work from anywhere between GMT+1 to GMT+4.